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Add Funds to Your Account

Important

Before making any deposit, please ensure:

For withdrawals, see our Cash Out Guide

How to Add Funds​

Crypto Deposit Interface

  1. Login: Visit https://helix.box/overview using a desktop browser
  2. Navigate to Receive: Click the Receive button on the overview page, or go directly to https://helix.box/receive
  3. Select Asset: Choose cryptocurrency and confirm network compatibility
  4. Copy Address:
  • Click the copy icon next to your wallet address
  • Alternatively, scan the QR code
  1. Select Deposit Method:

Withdraw from Exchange

Transaction Limits​

MethodMinimumMaximumProcessing Time
CryptoNetwork MinNo LimitNetwork Congestion
Card$20$5,000/dayInstant
Bank$100$50,000/day1-3 business days
Security Best Practices
  • 🔒 Always double-check network and address before sending
  • 🔍 Verify first/last 5 characters of deposit addresses
  • 🌐 Confirm domain is https://helix.box
  • 📧 Never share private keys or seed phrases
  • ⏱️ View real-time fee calculations before confirming
  • 📊 Track transactions through:
    1. Blockchain Explorers (via transaction hash)
    2. Transaction History (coming soon)
    3. Email Alerts (coming soon)

Fees​

  • Crypto Deposits: Network fees only
  • Card Payments: 2.5% processing fee
  • Bank Transfers: Varies by region (0.5%-1.5%)

Supported Networks & Tokens​

networks​

Base Network LogoBase
Arbitrum Network LogoArbitrum One
Polygon Network LogoPolygon
Optimism Network LogoOptimism

Tokens​

  • Auto-Recognized Tokens

    • All ERC-20 standard tokens
    • Native network tokens (ETH, MATIC, etc.)
    • Major stablecoins (USDT, USDC, DAI)

  • Custom Tokens

    • Add via contract address
    • Manual verification required
    • Example: 0x...
Network Compatibility

Always confirm the token contract address matches the selected network. Cross-chain transfers require bridge functionality.

What's Next?​